Frequently Asked Questions

No, you do not need a referral to use our services. You can book directly with us for private treatment.

If you are covered under ACC or coming through a GP or specialist, a referral can be helpful but is not required.

In most cases, yes. ACC provides support if your injury was caused by an accident or sudden event, such as:

• Sprains, fractures, dislocations
• Falls
• Sports injuries
• Workplace-related injuries

ACC covers:

• Accidental injuries (sprains, breaks, dislocations, falls, sports injuries)
• Workplace-related injuries (including some gradual injuries like RSI)
• Treatment injuries (an injury that happens during medical treatment)
• Aggravation of a pre-existing condition caused by an accident

ACC usually don't cover:

• Wear and tear or degeneration (e.g., arthritis)
• Pain without a clear accident or cause

If your claim is accepted, ACC will help cover the cost of your physiotherapy.

Yes, if your injury is covered under ACC, we are able to provide mobile physiotherapy under ACC guidelines.

We are registered with ACC and can electronically submit claims on your behalf. ACC will cover a larger portion of the physio service, with a smaller co-payment for you to pay.

Yes, we have extensive clinical experience in work-related injuries and rehabilitation programs.

We provide:

• Individualized Return to Work, Stay at Work, and Back to Work ACC programs
• Workplace Assessments (we can visit your workplace)
• Education on injury prevention, including caring for your back and safe manual handling techniques
• Treatment of work-related injuries
• Stress management and relaxation therapy

We are happy to work directly with companies to support employee health and safety.

Our mobile physiotherapy team treats a wide range of conditions in the comfort of your home, including:

• Musculoskeletal injuries: Back, shoulder, knee sprains, etc.
• Neurological conditions: Parkinson's, Dementia, and other neurological conditions
• Stroke rehabilitation
• Post-surgical rehab: Hip/knee replacements and other surgeries
• Falls prevention and balance issues
• Chronic pain and arthritis management
• Sports injuries and performance enhancement
• Work-related injuries and rehabilitation

A physiotherapist is a university-trained healthcare professional specialized in diagnosing, treating, and preventing musculoskeletal and other issues. We help with:

• Recovery from injuries and surgeries
• Enhancing physical performance
• Managing chronic conditions
• Improving mobility and function
• Preventing future injuries

We use evidence-based techniques including manual therapy, exercise prescription, education, and various modalities to help you achieve your health goals.

We currently provide mobile physiotherapy services to:

• Auckland region - Most suburbs
• Tauranga region - Most suburbs

For specific suburb coverage and availability, please:

1. Check our locations page for detailed suburb information
2. Contact us directly to confirm coverage in your specific area
3. Book a consultation - we'll confirm location suitability during booking

One of our stand-out values are our longer treatment session times of 60 minutes for mobile visits.

This extended time allows us to provide you with a premium service combining:

• Comprehensive assessment
• Hands-on physiotherapy treatment
• Exercise rehabilitation instruction
• Detailed education about your condition
• Goal setting and progress tracking

The 60-minute session ensures we can address all your concerns thoroughly without rushing.

We ask that you make every effort to keep your scheduled appointment and to be available at the scheduled time. We understand that sometimes you need to cancel an appointment. We simply ask that you notify us as soon as possible.

Our Policy:

• Prior to the day of appointment: For all appointments cancelled prior to the day of the appointment there is no charge. You are free to either cancel or reschedule to a more suitable time.
• Same Day Cancellation: If you cancel your appointment on the same day as the scheduled appointment without 4 working hours notice and do not reschedule, you will be charged the late cancellation fee of $45.00.
• Missed Appointments (DNA): All clients that miss an appointment with no prior communication will be charged a fee of $50.00.

We bring all the equipment to you! Our mobile therapists come fully prepared with:

• Portable fold-up massage table
• Exercise equipment (resistance bands, weights, balance boards, etc.)
• Hand-held rehabilitation tools
• Assessment equipment
• Treatment modalities as needed

We may ask you to provide:

• A towel for the massage bed (for hygiene)
• A clear space for treatment (we'll work with you to arrange this)
• Any relevant medical documents or scans

Other than that, we come fully prepared to deliver comprehensive care in your home!

Absolutely! We strongly encourage family members or carers to be involved in sessions, especially for clients who may need support with their rehab or exercise program.

Benefits of family involvement:

• Better understanding of the treatment plan
• Ability to support with home exercises
• Continuity of care between sessions
• Shared understanding of goals and progress
• Emotional support during rehabilitation

Family members can observe, ask questions, and even learn how to assist with certain exercises or techniques when appropriate.

Our Mobile Physio provides high-quality, premium care in your home. During your session, you can expect:

1. A complete assessment to diagnose your injury or condition
2. A discussion about your goals and how we can help achieve them
3. Outcome measures completed so that we can track your progress
4. An in-depth treatment plan including:
   • Hands-on physiotherapy
   • Exercise prescription tailored to your home environment
   • Balance or gait training
   • Functional movement retraining
5. Education regarding your healing times and self-management strategies

Our qualified mobile physiotherapists are here to help, offer support and take the time to listen to your needs and goals.

Chronic pain symptoms can vary but often include:

• Physical and mental fatigue
• A deterioration in self-belief and self-confidence
• Fear-avoidance from reinforced aberrant beliefs about pain
• Poor response to multiple forms of treatment
• Sleep deprivation, insomnia
• Unhealthy eating habits
• Social withdrawal
• Persistent pain that lasts beyond normal healing time (typically 3-6 months)
• Pain that affects daily activities and quality of life

Our physiotherapists specialize in chronic pain management using a biopsychosocial approach to help you regain function and improve quality of life.

Concussion symptoms can be subtle and may not appear immediately. Common symptoms include:

• Physical: Persistent headaches and neck pain, unusual dizziness, visual abnormalities, sensitivity to light or noise
• Cognitive: Difficulty concentrating and "brain fog", memory problems, confusion
• Emotional: Unusual irritability and frustration with sudden mood swings, anxiety, depression
• Symptoms: General fatigue, sleep disturbances (sleeping more or less than usual), nausea or vomiting
• Balance: Problems with balance, coordination, or dizziness

If you suspect a concussion, it's important to seek medical attention. Our physiotherapists can provide concussion rehabilitation and help with return-to-activity protocols.